Terms & conditions
When you complete your reservation, you accept these Terms and any other ones that you’re provided with during the booking process.
Experiences
Legal Drinking Age
By booking this experience with consumption and/or purchase of alcohol, you represent that you are at least 18 years of age.
Late arrivals
Clients must notify Le Ruisseau of late arrival if more than 15 minutes from their scheduled start time. If you are late this time will be taken off the allocated time for the experience and will end at the scheduled time. No discounts will be awarded for late arrivals.
Cancellation & no shows
The following cancellation limitations will apply for Le Ruisseau experiences.
Guided Tours
The following cancellation limitations will apply. Cancellations or modifications to the reservation can be made up until 24 hours of the scheduled experience time without penalty. Cancellations made within 24 hours will incur a fee of 30$ per guest. Refunds can only be made to the purchaser and the amount will be refunded directly to the original method of payment. If Client fails to show up for their reserved experience no refund will be given.
Exclusive Picnic
The following cancellation limitations will apply. Cancellations or modifications to the reservation can be made up until the day of the experience without penalty. Refunds can only be made to the purchaser and the amount will be refunded directly to the original method of payment. If Client fails to show up for their reserved experience on the reserved day no refunds will be given.
Self Guided Tastings
The following cancellation limitations will apply. Cancellations or modifications to the reservation can be made up until the day of the experience without penalty. Refunds can only be made to the purchaser and the amount will be refunded directly to the original method of payment. If Client fails to show up for their reserved experience on the reserved day no refunds will be given.
Clients obligation
We reserve the right to charge the client the total replacement value for any items or possessions that are missing, broken, altered or show signs of being used beyond what is considered normal wear for the duration of the experience. If a client fails to return any items used during their experience including wine glasses, picnic blankets & baskets to the boutique following their experience, the Client authorizes Le Ruisseau to charge the total replacement value for any items missing or damaged on the credit card used to process this order.
Email opt-in
You agree that Le Ruisseau may, from time to time, send you emails updating you on products and experiences, marketing materials and promotional offers via email. You may opt-out of such communication by contacting info@levignobleduruisseau.com.
Restaurant
Legal drinking age
In accordance with applicable laws, wine, alcohol, or any other alcoholic beverage will not be served to any person under the legal drinking age, even with the authorization or presence of a parent or legal guardian.
Modifications & cancellations
For any reservation modifications or cancellations, please contact our team at restaurant@levignobleduruisseau.ca. Any cancellation made less than 24 hours prior to the reservation time will incur a fee of 10$ per person. Le Ruisseau reserves the right to charge these fees to the credit card used to secure the reservation.
Late arrivals
Tables will be held for a maximum of 15 minutes following the scheduled reservation time. After this period, Le Ruisseau reserves the right to release the table without notice.
No pets allowed
Guests acknowledge that pets are not permitted inside the restaurant. Only recognized service dogs are permitted in accordance with applicable regulations.