{"id":30664,"date":"2023-02-24T02:03:19","date_gmt":"2023-02-24T06:03:19","guid":{"rendered":"https:\/\/leruisseau.ca\/conditions-generales\/"},"modified":"2026-06-01T16:32:53","modified_gmt":"2026-06-01T20:32:53","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/leruisseau.ca\/fr\/conditions-generales\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb100px|60px|100px|60px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|40px|40px|40px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb30px|20px|30px|20px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb65%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||50px||false|false\u00a0\u00bb border_color_bottom=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1 class=\"preFade fadeIn\">Conditions G\u00e9n\u00e9rales<\/h1>\n<p>Lorsque vous effectuez votre r\u00e9servation, vous acceptez les pr\u00e9sentes conditions et toute autre condition stipul\u00e9e dans le cadre de la proc\u00e9dure de r\u00e9servation.<\/p>\n<p>[\/et_pb_text][et_pb_divider color=\u00a0\u00bb#901b1b\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb50px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Exp\u00e9riences<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb20px||30px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||60px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>\u00c2ge L\u00e9gal<\/h3>\n<p>En r\u00e9servant cette exp\u00e9rience qui implique la consommation ou l\u2019achat d\u2019alcool, vous d\u00e9clarez avoir au moins 18 ans.<\/p>\n<h3>Arriv\u00e9es tardives<\/h3>\n<p>Les clients doivent avertir <span>Le Ruisseau<\/span> de leur arriv\u00e9e tardive si celle-ci se produit plus de 15 minutes apr\u00e8s l&rsquo;heure de d\u00e9but pr\u00e9vue. Tout retard sera d\u00e9duit du temps allou\u00e9 \u00e0 l\u2019exp\u00e9rience et celle-ci prendra fin \u00e0 l\u2019heure initialement pr\u00e9vue. Aucune r\u00e9duction ne sera accord\u00e9e en cas d\u2019arriv\u00e9e tardive.<\/p>\n<h3>Annulation et d\u00e9faillances<\/h3>\n<p>Les limitations d&rsquo;annulation suivantes s&rsquo;appliquent aux exp\u00e9riences du <span>Ruisseau<\/span>.  <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb65%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbVisites guid\u00e9es\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#xf4e3;||fa||900&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#xf5ce;||fa||900&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font_size=\u00a0\u00bb5px\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|4px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||4px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||4px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#423E3D\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les limitations d&rsquo;annulation suivantes s&rsquo;appliquent. <span style=\"font-weight: 400;\">Les annulations ou les modifications de la r\u00e9servation peuvent \u00eatre effectu\u00e9es jusqu&rsquo;\u00e0 24 heures avant l&rsquo;heure pr\u00e9vue de l&rsquo;exp\u00e9rience, sans p\u00e9nalit\u00e9. Les annulations effectu\u00e9es dans les 24 heures entra\u00eenent des frais de 30 dollars par personne. Les remboursements ne peuvent \u00eatre faits qu&rsquo;\u00e0 l&rsquo;acheteur et le montant sera rembours\u00e9 directement sur la m\u00e9thode de paiement originale. Si le client ne se pr\u00e9sente pas \u00e0 l&rsquo;exp\u00e9rience r\u00e9serv\u00e9e, aucun remboursement ne sera effectu\u00e9. <\/span> <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPique-nique exclusif\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#xf4e3;||fa||900&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#xf5ce;||fa||900&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|4px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||4px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||4px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#423E3D\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les limitations d&rsquo;annulation suivantes s&rsquo;appliquent. <span style=\"font-weight: 400;\">Les annulations ou les modifications de la r\u00e9servation peuvent \u00eatre effectu\u00e9es jusqu&rsquo;au jour de l&rsquo;exp\u00e9rience sans p\u00e9nalit\u00e9. Les remboursements ne peuvent \u00eatre effectu\u00e9s qu&rsquo;au profit de l&rsquo;acheteur et le montant sera rembours\u00e9 directement sur le mode de paiement initial. Si le client ne se pr\u00e9sente pas \u00e0 l&rsquo;exp\u00e9rience r\u00e9serv\u00e9e le jour pr\u00e9vu, aucun remboursement ne sera effectu\u00e9. <\/span> <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbD\u00e9gustations autoguid\u00e9es\u00a0\u00bb icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#xf4e3;||fa||900&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#xf5ce;||fa||900&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font_size=\u00a0\u00bb5px\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb custom_margin=\u00a0\u00bb10px||10px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|4px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||4px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||4px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#423E3D\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les limitations d&rsquo;annulation suivantes s&rsquo;appliquent. <span style=\"font-weight: 400;\">Les annulations ou les modifications de la r\u00e9servation peuvent \u00eatre effectu\u00e9es jusqu&rsquo;au jour de l&rsquo;exp\u00e9rience sans p\u00e9nalit\u00e9. Les remboursements ne peuvent \u00eatre effectu\u00e9s qu&rsquo;au profit de l&rsquo;acheteur et le montant sera rembours\u00e9 directement sur le mode de paiement initial. Si le client ne se pr\u00e9sente pas \u00e0 l&rsquo;exp\u00e9rience r\u00e9serv\u00e9e le jour pr\u00e9vu, aucun remboursement ne sera effectu\u00e9. <\/span> <\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px|16px|||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb10px||60px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||60px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_color_top=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Responsabilit\u00e9s du client<\/h3>\n<p>Nous nous r\u00e9servons le droit de facturer au client la valeur totale de remplacement de tous les articles ou biens manquants, cass\u00e9s, alt\u00e9r\u00e9s ou montrant des signes d\u2019utilisation au-del\u00e0 de ce qui est consid\u00e9r\u00e9 comme une usure normale pour la dur\u00e9e de l\u2019exp\u00e9rience; les co\u00fbts de remplacement des tissus tach\u00e9s de fa\u00e7on permanente; ainsi que la valeur des tables, des coussins, de la verrerie, de la vaisselle, des serviettes de table et des tapis manquants. If a client fails to return any items used during their experience including wine glasses, picnic blankets &#038; baskets to the boutique following their experience, the Client authorizes Le Ruisseau to charge the total replacement value for any items missing or damaged on the credit card used to process this order.<\/p>\n<h3>Adh\u00e9sion aux communications par courriel<\/h3>\n<p>Vous acceptez que Le Ruisseau puisse, de temps \u00e0 autre, vous envoyer des courriels vous informant sur des produits et des exp\u00e9riences, du mat\u00e9riel de marketing et des offres promotionnelles par courriel. Vous pouvez refuser cette communication en contactant info@levignobleduruisseau.com. <\/p>\n<p>[\/et_pb_text][et_pb_divider color=\u00a0\u00bb#901b1b\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb50px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Restaurant<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb20px||30px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||60px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_color_top=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>\u00c2ge l\u00e9gal<\/h3>\n<p style=\"text-align: left;\">Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, aucun vin, alcool ou autre boisson alcoolis\u00e9e ne pourra \u00eatre servi \u00e0 une personne mineure, m\u00eame avec l\u2019autorisation ou en pr\u00e9sence de son parent ou de son tuteur l\u00e9gal.<\/p>\n<h3>Modification et annulation<\/h3>\n<p class=\"isSelectedEnd\">Pour toute modification ou annulation de r\u00e9servation, nous vous invitons \u00e0 communiquer avec notre \u00e9quipe \u00e0 l\u2019adresse suivante : restaurant@levignobleduruisseau.ca. Toute annulation effectu\u00e9e moins de 24 heures avant l\u2019heure pr\u00e9vue de la r\u00e9servation entra\u00eenera des frais de 10 $ par personne. Le Ruisseau se r\u00e9serve le droit de facturer ces frais \u00e0 la carte de cr\u00e9dit utilis\u00e9e lors de la r\u00e9servation.<\/p>\n<h3>Retards<\/h3>\n<p>Les tables sont conserv\u00e9es pour une p\u00e9riode maximale de 15 minutes suivant l\u2019heure de r\u00e9servation. Apr\u00e8s ce d\u00e9lai, Le Ruisseau se r\u00e9serve le droit de lib\u00e9rer la table sans pr\u00e9avis.<\/p>\n<h3>Animaux<\/h3>\n<p class=\"isSelectedEnd\"><span>Le client reconna\u00eet que les animaux domestiques ne sont pas autoris\u00e9s \u00e0 l\u2019int\u00e9rieur du restaurant. <\/span><span>Seuls les chiens d\u2019assistance reconnus sont admis conform\u00e9ment \u00e0 la r\u00e9glementation applicable.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider color=\u00a0\u00bb#901b1b\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb50px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb30px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>S\u00e9jours<\/h2>\n<p>[\/et_pb_text][et_pb_text disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|0px||0px|false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb20px||30px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||60px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_color_top=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Annulation et d\u00e9faillances<\/h3>\n<p style=\"text-align: left;\">Le client peut annuler ou modifier sa r\u00e9servation sans frais jusqu&rsquo;\u00e0 30 jours avant l&rsquo;arriv\u00e9e. Si le client annule ou modifie sa r\u00e9servation dans les 30 jours pr\u00e9c\u00e9dant l&rsquo;arriv\u00e9e et jusqu&rsquo;\u00e0 72 heures avant l&rsquo;arriv\u00e9e, il devra payer 50 % du prix total. Toute annulation ou modification doit \u00eatre re\u00e7ue au moins 72 heures avant la date d&rsquo;arriv\u00e9e pr\u00e9vue, faute de quoi une p\u00e9nalit\u00e9 \u00e9gale au montant total de la r\u00e9servation sera factur\u00e9e. Si le client souhaite modifier sa r\u00e9servation dans les 30 jours pr\u00e9c\u00e9dant l&rsquo;arriv\u00e9e pour des dates diff\u00e9rentes, sous r\u00e9serve de disponibilit\u00e9 et sans frais suppl\u00e9mentaires pour le client, sa r\u00e9servation sera transf\u00e9r\u00e9e \u00e0 un tarif non remboursable. En cas de non-pr\u00e9sentation, le client devra payer le montant total de la r\u00e9servation.     To cancel or modify your reservation, please contact Ch\u00e2teau Ste-Agn\u00e8s via email at reservations@chateausteagnes.com or by phone at +1 438 488 9092. <\/p>\n<h3>Responsabilit\u00e9s du client<\/h3>\n<p style=\"text-align: left;\">Nous nous r\u00e9servons le droit de facturer au client la valeur totale de remplacement de tout article ou bien manquant, cass\u00e9, modifi\u00e9 ou montrant des signes d&rsquo;utilisation au-del\u00e0 de ce qui est consid\u00e9r\u00e9 comme une usure normale pendant la dur\u00e9e du s\u00e9jour. <span>Tout dommage caus\u00e9 \u00e0 la propri\u00e9t\u00e9, aux chambres, aux installations, \u00e0 l&rsquo;ameublement et \u00e0 l&rsquo;\u00e9quipement, qu&rsquo;il soit accidentel ou volontaire, rel\u00e8ve de la responsabilit\u00e9 du client enregistr\u00e9 pour chaque maison ou suite particuli\u00e8re.<\/span><span> Tous les frais li\u00e9s aux r\u00e9parations et\/ou au remplacement seront d\u00e9bit\u00e9s de la carte de cr\u00e9dit de l&rsquo;h\u00f4te inscrit. Dans les cas extr\u00eames, des poursuites p\u00e9nales seront engag\u00e9es.<\/span><\/p>\n<p style=\"text-align: left;\">Le vol des objets de valeur suivants, mais non limit\u00e9s \u00e0 ces articles, sera factur\u00e9 sur la carte de cr\u00e9dit de l&rsquo;invit\u00e9 enregistr\u00e9 sur la base des co\u00fbts de remplacement suivants par article manquant : Serviette de bain 30$ ; Serviette de main 20$ ; Serviette de toilette 10$ ; Tapis de bain 20$, Bouteille de shampoing 20$, Bouteille d&rsquo;apr\u00e8s-shampoing 20$, Machine Nespresso 350$ ; et\/ou Enceinte Marshall 400$.<\/p>\n<h3>Aucun parti<\/h3>\n<p>Le client accepte qu&rsquo;aucune f\u00eate ou autre r\u00e9jouissance ne soit organis\u00e9e dans les maisons ou les suites.  <\/p>\n<h3>Interdiction de fumer<\/h3>\n<p>Le client accepte qu&rsquo;il soit interdit de fumer \u00e0 l&rsquo;int\u00e9rieur des maisons ou des suites. Nous nous r\u00e9servons le droit de facturer au client des <span>frais de nettoyage et de restauration d&rsquo;un montant minimum de 1 000 dollars en plus de son s\u00e9jour si le client ne respecte pas notre politique anti-tabac. Tous les frais suppl\u00e9mentaires seront d\u00e9bit\u00e9s de la carte de cr\u00e9dit du client enregistr\u00e9.<\/span> <\/p>\n<h3>Aucun animal n&rsquo;est autoris\u00e9<\/h3>\n<p>Le client accepte que les animaux domestiques<span>ne soient pas autoris\u00e9s dans les maisons ou les suites. Les animaux non autoris\u00e9s peuvent donner lieu \u00e0 <\/span>une facturation forfaitaire de 500 $<span> + les frais de nettoyage extraordinaires. Tous les frais suppl\u00e9mentaires seront d\u00e9bit\u00e9s de la carte de cr\u00e9dit du client enregistr\u00e9.<\/span><\/p>\n<h3>Adh\u00e9sion aux communications par courriel<\/h3>\n<p style=\"text-align: left;\">Vous consentez \u00e0 ce que le <span>Ch\u00e2teau Ste-Agn\u00e8s<\/span> vous envoie occasionnellement des courriels d\u2019information sur ses produits et exp\u00e9riences, des documents de marketing et des offres promotionnelles. Si vous souhaitez ne plus recevoir ce type de communications, il vous suffit de nous contacter \u00e0 l\u2019adresse info@chateausteagnes.com.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales Lorsque vous effectuez votre r\u00e9servation, vous acceptez les pr\u00e9sentes conditions et toute autre condition stipul\u00e9e dans le cadre de la proc\u00e9dure de r\u00e9servation.Exp\u00e9riences\u00c2ge L\u00e9gal En r\u00e9servant cette exp\u00e9rience qui implique la consommation ou l\u2019achat d\u2019alcool, vous d\u00e9clarez avoir au moins 18 ans. Arriv\u00e9es tardives Les clients doivent avertir Le Ruisseau de leur arriv\u00e9e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1048,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-30664","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions G\u00e9n\u00e9rales &#8212; Le Ruisseau<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leruisseau.ca\/fr\/conditions-generales\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales &#8212; Le Ruisseau\" \/>\n<meta property=\"og:description\" content=\"Conditions G\u00e9n\u00e9rales Lorsque vous effectuez votre r\u00e9servation, vous acceptez les pr\u00e9sentes conditions et toute autre condition stipul\u00e9e dans le cadre de la proc\u00e9dure de r\u00e9servation.Exp\u00e9riences\u00c2ge L\u00e9gal En r\u00e9servant cette exp\u00e9rience qui implique la consommation ou l\u2019achat d\u2019alcool, vous d\u00e9clarez avoir au moins 18 ans. 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